Refund and Returns Policy

Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refund can only be sent to the original payment method.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a damaged product claim, we will need you to record an unboxing video from the moment the package is sealed until you do the physical inspection of our product(s).

We have the right not to accept returns, refunds or replacements under any circumstances for any of the following:

1. Change of mind.
2. Our product doesn’t match sound, aesthetic or typing feel preferences.
3. Failed in delivery due to user error such as:
a. Incorrectly filling in the full address.
b. Ignoring what the courier requires.
c. Not willing to pay fees such as import taxes and processing fees charged by the courier.
4. Damage due to user error.

Refunds

We will reduce 5% PayPal processing fee from your order total value.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your PayPal/bank account again.

Then contact PayPal or your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kresna@plexkbd.com.

Sale items

Only regular priced items may be refunded or returned. Sale items cannot be refunded or returned.

Clearance items

No return, refund or exchange for clearance items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kresna@plexkbd.com and we will explain the procedure to you. To make a damaged product claim, we will need you to record an unboxing video from the moment the package is sealed until you do the physical inspection of our product(s).

Only the original purchaser can apply for an exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please contact us at kresna@plexkbd.com and we will guide you on the returns procedure.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will also charge you 10% warehousing fee, so we will deduct 5% for PayPal processing fee and 10% warehousing fee.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning your product, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If returned product does not meet our return policy, we will charge a 25% processing fee.

Undervalue

The actual value will be documented at the time of order dispatch, unless the customer requests a reduction in value. In the event of a reduction in value being requested, the value entered will be the sole basis for compensation in the event of order damage or loss.

Need help?

Contact us at kresna@plexkbd.com for questions related to refunds and returns.

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